Service Excellence: Our Commitment to Customer Satisfaction

In the small sized loader industry, service is not considered as an adjunct to the product; rather, it forms the foundation in promoting long term synergies with our clients. The service system within the very few years of its establishment and evolution has turned out to become one of the values of the brand.

Bespoke Service: It is necessary to understand customers’ individual needs. This is why we develop individual service strategies per customers’ requirements. The service personnel has to liaise with the customer to be made aware of how best their kind of service would be able to satisfy them.

Urgent Servicing: Eastrop’s speed depending on the size of the problem here is significant. Eastrop’s service team assures that the customer’s request will receive a response and solution within the shortest time possible taken after the request is placed. Our main aim is to make as little idle time as possible on the part of the customers in as much as carrying out their activities smoothly continues.

Full Technical Assistance: The technical supporters include senior engineers as a great percentage who understand and execute professional technical support. Any form of an operational dilemma or repair dilemma, the team is always more than timely to assist in resolving the issue.

It is important to undertake maintenance equally: Our company is of the opinion that the loaders if properly maintained stand the chance of being functional for a much longer period. For this reason maintenance works are offered otherwise the customer’s equipment would always be in an optimal state.

Customer Information: Information obtained from customers is important to us and it must be utilized for purposes of serving the customers in a better manner. We thank customers who send us their experience and we try and enhance their experience even more.

Summary: Our service system can be defined in a simple way as our promise to the customers. We are ready to go overboard in the rendering of services with an aim of attaining customer satisfaction. We are confident that as long as we work hard and endeavor to prove ourselves to the clients, then we can earn such relations with the clients for a long time.